Complaints

Caius Capital aims to ensure it treats its customers fairly at all times. If you are unhappy with anything we do, please let us know.

How do I make a complaint?

We recommend you put your complaint in writing however you can get in touch with us by whatever method suits you best – post, phone or email.

Please address your correspondence to Compliance at:

135-137 New Bond Street
London W1S 2TQ
UNITED KINGDOM
Tel: +44 (0) 207 190 7940
Email: compliance@caiuscapital.com

How will my complaint be handled?

We will try to resolve your complaint as quickly as we can, preferably within 24 hours. At the latest, we will acknowledge it within five working days.

Our aim is to address your concerns in our initial response. Sometimes, however, a longer investigation is required. In these cases we try to complete our review within four weeks. If that is not possible, we will explain why – and let you know when you can expect to hear from us again.

We hope that you will be satisfied with our response. If we do not hear from you within eight weeks, we will treat your complaint as settled and close our files. Should you subsequently inform us that you are still unhappy, we will review your complaint again.

Who will deal with my complaint?

Your complaint will be handled by our compliance team. If you are unhappy with the outcome, the Financial Ombudsman Service (FOS) may be able to help https://www.financial-ombudsman.org.uk/ Note that there is a time limit for referring to the FOS.